Carmen has enjoyed working with surveyors and with surveyors and providers jointly. Twice she has had the opportunity to gove the keynote for the Association of Health Facilities and Survey Agencies 2008 and 2013 conferences.
In 2013 Carmen, as The Lone Ranger and Ray Rusin, Rhode Island State Survey Agency Director, as Tonto encouraged surveyors and surveyor directors to "don the mask" and take up the cause to promote culture change.
Using the Regulator Role & Regulations to Promote Highest Practicable Quality of Life
Basic needs met should be a given, when they are one can move on and up to reach their highest practicable level of well-being; yet health systems, including the survey process, tend to stratify efforts on the bottom tiers focusing mostly on safety. Using information transfer, the power of language, the right questions, real deficiencies, examples of what compliance can look like, risk-taker regulator role models and existing regulations, regulators can don the mask, take up the cause and promote quality of life and highest practicable quality of life whatever the setting. (First presented by Carmen as The Lone Ranger and Ray Rusin, Rhode Island State Survey Agency Director, as Tonto in the keynote for the Association of Health Facilities and Survey Agencies 2013 conference, could be presented with a gutsy regulator in any state…) (90 min.)